We pride ourselves at Goddard & Family on being a local family based business offering MOT, service and repair on all cars, vans and motorhomes in central Taunton. We We treat our customers with courtesy and respect and do our very best to make business with us as cost effective as possible. As much as we appreciate earning money we will never carry out unnecessary work. If you ask us for our honest opinion we will give it; even if it means you deciding against having work carried out!
n 2019 we moved to our new town centre location and also become an approved MOT Test Centre for cars and vans. Because we are so central customers can walk to work or home or to spend their time looking around the shops. We offer a vehicle collection and drop off service and can even take you home or to work. For those customers that require access to a vehicle we have a number of modern loan cars available upon request and availability - it really doesn't get any simpler than leaving your car with us!
Goddard & Family only employs fully trained mechanics with experience in a wide variety of vehicles. This means we don't just specialise in one make or type of vehicle. A broad understanding allows for better diagnosing of issues and can save money by repairing rather than replacing components. There are national garages that spend a lot of money advertising their services but often employ 'fitters' who are trained on only specific parts of vehicle repair.
We are proud members of the AA Approved Garage network and ServiceSure. ServiceSure is a national network of garages that offer 12 months nation-wide warranty on all parts fitted. Not only do we provide this assurance but also, unlike many cost cutting garages, we only supply and fit main dealer quality (OE) approved parts. To provide you with even more confidence we are part of the industry ombudsmen scheme - Motor Codes.
Senior Mechanic Richard Smith is key to the effective running of the business, so much so that we recently promoted him to Director. His knowledgde, experience and committment to customer service epitomises the core values of the business. We do all we can for our customers and that starts by having the very best available mechanics at our disposal. Goddard & Family also proudly boast a year 3 apprentice as part of the ever expanding team. We strongly believe that investing in the future is the only way to build a sustainable business.
Our reputation is very important to us. We have excellent feedback on our Facebook page and Yell.com web-pages. Our repeat trade and new customer base is increasing. We don't rest on this amazing achievement and are always looking for ways to get even better. We always ask our customers to contact us if there has been any issue with the service they have received. New parts can fail or genuine mistakes can happen - we are only human and have to accept that these things happen no matter how unintentional. Once we are made aware of any issue we do our very best to put things right. If we can't then we explain why; normally because it is out of our control or we are not at fault.
We carry out all aspects of vehicle MOT, servicing, maintenance and repair. You can have confidence in our ability to deliver. Why not try us out and see for yourself...